Terms
Commercial terms.
These terms set the working shape of the OpsBell service, trial, billing, and operational delivery policy.
Service use
Customers are responsible for how OpsBell is configured, who receives access, and how the service is used inside their organization.
- Workspace owners are responsible for membership, permissions, and credential hygiene.
- Customers are responsible for their own incident practices, escalation policies, and downstream provider setup.
Trials and subscriptions
OpsBell Unlimited is offered as a full-feature annual plan, with trial access intended for genuine product evaluation and rollout preparation.
- Trial workspaces may have operational delivery limits while the core product remains available.
- Paid service continues on the annual commercial model unless different written terms are agreed.
Taxes and billing
Published prices are exclusive of tax unless stated otherwise, and taxes may be calculated at checkout or on invoice where applicable.
- Customers are responsible for providing accurate billing details and any relevant tax information.
- Professional services, onboarding help, or special commercial terms may be handled separately from the software subscription.
Operational delivery policy
SMS, voice, and other provider-backed delivery channels are intended for standard operational incident response.
- Supported delivery regions, included usage, and trial allowances may vary by plan, region, or service terms.
- Unusually high, automated, abusive, or non-standard delivery patterns may be limited, suspended, or moved to a different commercial arrangement.
Availability and changes
Features, pricing, regional support, and operational limits may evolve as the product matures.
- We may update packaging, policies, and service behavior when needed to protect reliability, security, or service quality.
- Customers will receive notice for material commercial changes that affect active agreements.
Acceptable use
OpsBell must not be used for unlawful activity, abusive provider traffic, or actions that threaten the integrity, availability, or security of the service.
- Customers must not intentionally generate runaway operational traffic, fraudulent signups, or provider abuse.
- We may suspend access where necessary to protect the service, customers, or third-party providers.
