Build a Schedule

Before you start

• Know which team the schedule belongs to.
• Know the timezone the team should work in.
• Decide who is primary, who is secondary, and how long OpsBell should wait before escalating.

Do this

1. Open Coverage > Schedules and create a new schedule.
2. Name the schedule after the team or service area it covers.
3. Select the team and timezone.
4. Add the first layer for the primary on-call rotation.
5. Add additional layers for secondary or escalation coverage.
6. Set the escalation delay between layers and the number of extra escalation passes you want after the first pass.
7. Add the users for each rotation and review the timeline in the designer before you save.
8. Activate the schedule when the coverage window looks correct.

Check it worked

• The schedule appears in the schedule list.
• The layer count and participant count match what you configured.
• The team now shows a live on-call responder in the on-call board.

If it does not work

• If the wrong person is on call, check layer membership and rotation timing before you change escalation settings.
• If no one is on call, make sure the schedule is active and has users assigned.
• If handoffs look wrong, fix the timezone before you edit the rotation pattern.

Next

• Assign service ownership
• Verify on-call lookup