Guide
Incidents
Start an incident, work from the command center, publish updates, and close with useful follow-through.
Most common tasks
Start
Start an incident
Use the wizard to set title, severity, environment, scope, and labels.
OpenOperate
Use the command center
Work from one place for scope, links, runbooks, timeline, and status.
OpenUpdate
Write and publish updates
Keep stakeholders informed from the incident without splitting the record.
OpenFinish
Close and hand off
Resolve cleanly and move into retrospective work while context is fresh.
OpenChoose a path
- If the incident is not open yet, start with Start an incident.
- If the incident is live, start with Command center.
- If you need to publish outward, use Status updates and publishing.