Understand Delivery Channels

Subscription channels

• Push for fast personal visibility without sending a page.
• Email for broad awareness and written history.
• SMS or Voice when the workspace has the SMS and voice integration enabled.
• WhatsApp when the workspace has WhatsApp delivery enabled.
• Teams or Slack DM when those workspace channels are connected.

Use subscriptions for awareness

• Use subscriptions when someone wants to stay informed.
• Use subscriptions for service owners, managers, and partner teams who should see incident movement.
• Use subscriptions when the target is a system, function, or tag and the person is not part of the live page chain.

Use escalation policy for paging

• Use user escalation policy when the person is an on-call responder.
• Use escalation policy when delay order matters.
• Use escalation policy when the workspace needs guaranteed delivery attempts instead of passive notification.

Next

• Create a subscription
• Build paging behavior